1. *Returns and Exchanges:* Viewear does not accept returns or exchanges for goods once they have been dispatched.
2. *Non-Refundable Orders:* Orders that have already been dispatched are non-refundable. Once payment is made for these orders, the amount paid to Viewear is considered final.
3. *Order Cancellation and Refunds:* If an order is yet to be dispatched, customers may request order cancellation and refund. Viewear reserves the right to accept or reject these requests based on the dispatch status of the order.
4. *Refund Processing:* Upon acceptance of a refund request for orders yet to be dispatched, Viewear will process the refund within 20 to 40 days.
5. *Refund Method:* Refunds for eligible orders will be processed via the original payment method used for the purchase.
6. *Order Cancellation:* Customers may request order cancellation before dispatch. The acceptance of such requests is subject to Viewear’s discretion based on the dispatch status of the order.
7. *Exceptions:* Certain products or orders may not be eligible for cancellation or refund. Viewear reserves the right to determine eligibility on a case-by-case basis.
8. *Communication:* Customers should contact Viewear’s customer support to initiate order cancellations or refund requests.
9. *Policy Updates:* Viewear may update this return and refund policy periodically. Customers are encouraged to review the policy regularly for any changes.
By placing an order with Viewear, you agree to abide by the terms outlined in this return and refund policy.
If you have any questions or concerns regarding your order, please don’t hesitate to contact us.